Frequently Asked Questions
Founded in 1977 is one of the most powerful, sexy and glamorous stores in the world and their site is one of the fastest growing and profitable e-commerce destinations online. Victoria's Secret believe that what's closest to your body is always closest to your heart. From their world they offer famous bra & panty, from sensual fragrance and body care to make up and bags. Go luxe, be glamorous and gorgeous. At Victoria's Secret you can shop:
By Category such as:
By Brand such as:
If for any reason you are not happy with your selection within 90 days of purchase, they will gladly issue a refund for the value of the product or exchange merchandise. You can return/exchange items by: (a) Phone-call them at (800) 888-1500. (b) Mail-place your items and completed Return/Exchange Form in a secure package. A Return and Exchange form is included for every package, and allow them 30 days to receive and process your request. (c) In Store-bring your items to the store near you. Bring your invoice. An associate will accept your return item and give you a drop-off receipt once your return is received and processed by their fulfillment center, you will receive credit.
For United States & U.S. Territories, most orders arrive within 4-7 business days for in-stock items for standard delivery. Express delivery is available for in-stock items only and not available for P.O. Boxes, or APO/FPO/DPO addresses. For Alaska, Hawaii and U.S. Territories, the delivery takes 5-7 businesses days (for in-stock items only). For APO, DPO, and FPO addresses, all packages are sent via United States Postal Services and orders usually arrive within 31 business days (for in-stock items only). For Canada, using standard delivery, order usually arrive within 10-14 business days (for in-stock items only). Click here for more info on their shipping policies.
Victoria's Secret offer return policy which means that within 90 days purchase, refunds will be credited in the same form as they were paid if an item is returned.
Yes, they have physical stores. You can find them near you with the store locator found in the customer service section.
You can contact them by: (a) Mail: Victoria's Secret, North American Office, P.O. Box 16589, Columbus , Ohio, 43216-6589 U.S.A; (b) Phone: U.S. & Canada online & Catalogue Customer Care: (800) 411-5116; Sales: (800) 888-8200, 24 hours a day and 7 days per week. Store Customer Care: U.S (855) 866-5810, Canada (866) 315-3120, United Kingdom (08) 082340481. Click here to view more.
Yes, they offer discounts and coupons on their clearance, sale and specials page, like:
Click here to view more.
Yes, the site is secure since the site has the following types of security measures: firewall technology, limited access data centers, and secure-socket-layer (SSL) certificate authentication. Although they implement the above security measures, one hundred percent security is not always possible.